Need your designs back today? Our 10-hour turnaround is built for speed, without compromising quality. Here’s what you need to know to make the most of it.
Who can use it?
The 10-hour option is available for:
Pro plan customers
Premium plan customers
When can I use it?
You can request a 10-hour turnaround:
Working hours based on Indonesia (GMT+7) and Peru (GMT-5) timezones (see details below).
Weekdays (Monday to Friday)
Non-holiday dates (we follow local holidays in Indonesia and Peru)
Region | Time Zone | 10H Starts (Monday) | 10H Ends (Friday) |
US West (PT) | UTC -7 / -8 | Sunday 7:00 PM | Friday 8:00 AM |
US Central (CT) | UTC -5 / -6 | Sunday 9:00 PM | Friday 10:00 AM |
US East (ET) | UTC -4 / -5 | Sunday 10:00 PM | Friday 11:00 AM |
UK (BST) | UTC +1 | Monday 3:00 AM | Friday 4:00 PM |
Central Europe (CEST) | UTC +2 | Monday 4:00 AM | Friday 5:00 PM |
India (IST) | UTC +5:30 | Monday 7:30 AM | Friday 8:30 PM |
Singapore / China (SGT) | UTC +8 | Monday 10:00 AM | Friday 11:00 PM |
Japan (JST) | UTC +9 | Monday 11:00 AM | Saturday 12:00 AM |
Australia (AEST) | UTC +10 | Monday 12:00 PM | Saturday 1:00 AM |
Turnaround is calculated based on the closest available work window — weekends and holidays are excluded.
What orders qualify?
A 10-hour turnaround is available for requests that:
Fit within our design capacity
Are under the per-order size limit
Note: Typically, this means requests between 6 and 60 slides, depending on the complexity and content.
Are submitted during available hours
When it is unavailable
You won’t see the 10-hour option if:
Our design capacity is full
Your order is too big (past the per-order limit)
It’s outside of working hours
It’s a holiday or weekend
You select “Proofreading/Editing” and/or “Let us decide” as treatment
Choose one of these treatments to qualify: Fix-up, Redesign, or Redraw.
Who will handle my order?
To meet the 10-hour deadline, we assign your request to the first available qualified design team. While this might not always be your usual team, every 10-hour order is handled with the same high standards of quality and care.
FAQ
What qualifies for a 10-hour turnaround?
Orders between 6 and 60 slides, depending on complexity and content.
What if my dedicated team isn’t available?
A different, fully qualified team will step in to ensure on-time delivery.
Can I submit more than one 10-hour order per day?
Yes, if you're on a Pro or Premium plan and your total orders stay within the daily point limit, you can submit more than one 10-hour request.
What happens if I request a revision?
We’ll prioritize revisions on 10-hour orders, but they may take up to 24 hours depending on volume. We always aim to be as fast as possible.
Why can’t I see the 10-hour option?
The option will only show if you are on the Pro or Premium subscription plan and your request meets all conditions: submitted during active hours, within size limits, and with an eligible treatment. If it’s missing, check those first.