What is it for?
We can communicate via email for general enquiries. If you need help with technical issues using our platform, this would be the best way to contact us since our support team can see your message, and they will help you as soon as possible. You can also use email for communication about a particular order, but please make sure you specify the order number(s).
Our support team can be contacted at [email protected]
When can I expect to receive a reply from the support team?
Usually, you will get a response in less than 12 hours, but we strive to reply to all emails in less than an hour. Just so you know, these times will be longer outside of our business hours.
Can I add more files to my order using email?
Yes, you can. Just like on the order page, you may upload or share any files via email. Once again, be sure to specify the order number if the file is relevant to a particular order.