What is it for?
The live chat feature can be used for any purpose. If you need our help while exploring our website, this is the best channel of communication to use. Even if you haven’t placed an order with us, you can use it by simply entering your name, email address, and inquiry. You can attach file(s) to the message as well.
Where can I find this feature?
To enter the chat, please click the “Need help?” button in the bottom right corner of the web page. A new tab will appear, and you need to click on the “Ask” button at the top of it. The tab will switch to the live chat feature.
How fast does the 24Slides team respond to me?
As long as you send your chat message during our active hours (8 PM - 5 PM EST) on working days, we will get our reply as soon as possible. In case we need more time to answer your question, we may continue the communication via email.